[mikester]

I have written down the office persons names who I talked to each time including the date. They have notes in their computer regarding the call because the last person I talked to read them back to me from my previous call.

The letter I got yesterday is signed (by computer) by the last person I talked to.

I'm writing a letter today to the Dr. I saw that day as well as my regular Dr. The Dr. I saw that day took me into his schedule because my regular didn't have an available slot and I needed to see someone regarding a sinus infection (green snot is pretty obvious).

I'm just quite tired of poor customer service and am to the point now that I just won't tolerate it from anyone. The first call I was very nice, the second call I was nice right up until she said I'd have to call again. then I said quite firmly "No. I won't be calling again - you'll be calling me to tell me it's resolved. I've already spent over an hour on this problem with you folks and that costs me productive time at work." It took a bit to convince her that she'd be calling me back and she never did. It's only been a few days though so I really wasn't expecting a call back until later this week - then I get the letter threatening collection signed by her.

I would like to go over there in person but it's a bit out of the way as far as work and home - I might send the wife tomorrow though. The Dr. we see there is a very good Dr to her so she's very reluctant to stop seeing her. That being the case I told her if she wasn't going to stand behind me on leaving that practice then she was going to have to get involved. She of course agreed to that but I still will not be going to that office again once this is resolved.