[mikester]

...this is something that most places could take a lesson from.

On the few occasions I've had a problem with Pelican Wayne has made it right - right away and personally.

Now, I know his business is very personal but the fact is he's in charge and he puts himself out there as a resource to his customers - I can get a hold of wayne directly if need be I feel. Pelican is a model in my eyes.

Recently I had another customer service issues with Pacific Sales regarding my appliances and while it was resolved to my satisfaction quickly I am hesitant to say I would recommend them to someone else based on the money I saved. The reason I am hesitant is that when I needed a manager I couldn't reach one - when I looked at their web site there was no information that might lead me to someone higher up than an OPERATOR at the store to resolve an issue. The operator simply would not do anything more than page a manager on the store intercom for me. I'd already left multiple messages with the guy and he hadn't returned my call. Going down there in LA traffic would have cost me half a day's pay (I'm hourly - Iwork for the government).

How do you combat this crap as a consumer? Maybe I should start my own web site devoted to customer service reviews.