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Originally posted by 88BlueTSiQuest
Sounds to me that you are on their lowest tier of service. They don't even openly advertise the 2.5mbit plan, but if you inquire about it, they'll offer it to you. It's generally their cheapest plan at around $25 per month.
They also offer a 4mbit and a 5mbit plan. The 4mbit plan limits your upload speeds to 512kb, and the 5mbit plan limits it to 768kb's.
Looking at my d/l speeds from the speed tests, I see every bit of 4mbit to even above 5mbit at times. CNET's site has heavy traffic, which is likely why I only got 4mbit from them.
I also just thought about this. If your cable modem is old, it might not be capable of faster speeds. When I ordered my internet service, I told Cox I'd supply my own modem. They told me to make sure it was 5mbit capable.... Dunno if that was just smoke and mirrors to make me buy their modem or what, but it might be something to keep in mind.
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Unfortunately Cox doesn't offer different levels of service to us here in So Cal. They used to be 5 Mbps for everyone. Then as their networks got more and more saturated they throttled everyone's connections down to 2.5 Mbps. And for that privelege they charge us all $40 a month. It's great for you that you get such great throughput from Cox in Kansas, but it's not that way in Cali.
I purchased a new Cable modem about three years ago and it is 10 Mbps capable. Cox sent us a letter telling us they were throttling us down. It was one of those long letters with lots of fine print that almost nobody reads.