[Tim Walsh]

After 6 years on the helpdesk I've got many stories about raining machinerooms, UPSes that backed up the computers but not the cooling systems but one of my favorite is a lady from admissions calling up asking if we could do data recovery. Turns out she had insisted that she had backed up all of her data(and assured the tech that he didn't need to double check her work) before the tech formated her computer, but when she went to restore it off of her network space she found they were all shortcuts, not the files themselves. The kicker, it was ~5000 acceptance letters. OOPS.