[Jeff Higgins]

I'm like Mike; I never hesitate to call in with a "stupid question". Also, like Mike, computers are an appliance to me. I don't care how, it just better work when I need it. It amazes me no end the IT people that think we are "stupid" because we can't/won't troubleshoot our computers. That's not what I'm paid to do or trained to do. Like I said before, one of my pet peeves is the expectation that I know so much about their end of the deal just so I can do my job. I would love to have even their very best computer wiz kid come to my work group someday and try to do even the simplest task that we do every day. We could all sit around and laugh at how "stupid" he is.