Quote:
Originally posted by Jeff Higgins
I'm like Mike; I never hesitate to call in with a "stupid question". Also, like Mike, computers are an appliance to me. I don't care how, it just better work when I need it. It amazes me no end the IT people that think we are "stupid" because we can't/won't troubleshoot our computers. That's not what I'm paid to do or trained to do. Like I said before, one of my pet peeves is the expectation that I know so much about their end of the deal just so I can do my job. I would love to have even their very best computer wiz kid come to my work group someday and try to do even the simplest task that we do every day. We could all sit around and laugh at how "stupid" he is.
|
Jeff, I don't actually do a lot of support anymore, but 95% of the questions aren't not stupid. I 100% agree with you that non-IT folks are there to do their work, and their not idiots because one of their tools is broken. Despite the tone of this post, I actually go through great pains to train my staff to provide helpful service.
I also agree that some folks in IT can be real jerks, and 95% of the time, its because that don't really know their ****. The put up a bunch of bluster to hide this.
However.......there are some people....its like they are intentionally on a mission to F everthing up, then call you PO that there is something wrong. When you tell people 50 TIMES how important it is to back up data, repeatedly show them how to do it, and they don't do it, who are you supposed react when they call pissed?