[rbarton]

DeanP,

Did you have any luck getting Cingular to waive your termination fee? I am getting ready to try the same thing. My situation: Having been a Cingular customer since '98, last May I decided to upgrade my (2) phones. Looking up my account on their website, their info showed I was due for an upgrade at the end of that month. I wait until after the date stated and call to speak to a rep. She tells me that my 2 year contract is expired and the only way to get new phones is to sign up for a new contract. None of the contract options were as good as the one I had had before, so I shop around and decide to go with T Mobile. I port my #'s over and call Cingular to cancel service.

Now, almost 3 months later, I get a bill from Cingular for $314 for contract termination fees! I try to access my account online, but since it was closed I get nowhere. I wade through Cingular's stupid phone support system and finally get a salesperson who transfers me to a customer service b%tch. She tells me that my contract was actually not up until August. She tells me that you are eligible for a phone upgrade if you are within 90 days of the end of your contract. What I am thinking happened is that the May date shown online was the date 90 days prior to my contract conclusion. The customer service b%tch basically tells me I have no options but to pay up. She clearly does not believe my story about the conversion I had with their rep in May. Her records show that I did call and talk to someone about a phone upgrade at that time, but no details are available.

Anyway, sorry about the rant. Anyone had any luck getting early termination fees waived?

Cingular Sucks!!!!