[Groesbeck Hurricane]

My wife has had cingular for years. No issues from them ever. I had AT&T and had no issues with them. Switch to July, we had to have internet connectivity for the laptops due to my wife's traveling. We called in, got the internet information and signed up for the $50.00 unlimited access plan, which is what the rep sold us and told us would be great for our computers. We had to buy wireless cards but that was OK, they were coming with a rebate that handled the cost. Cingular sent us the internet cards without the sim cards. We went around about that until they agreed to provide sim cards like stated. We get the sim cards then find out that the plan the rep signed us up for was for blackberries not pc's. Here we go again to customer service. They apologize for the mixup and inform us the rep was new and misunderstood the plans. It was going to cost us $80.00 per month per card and the sim cards were no good. After much arguing I finally got them to transfer me to a supervisor who hung up on me before I could say hello. I called back, got a different call center (they have several), and got in touch with a very helpful supervisor. She stated they could not help with the misquote (even though I was quoting US Standard Code concerning contracts and agents of the company) as Cingular has no options of costing out the difference when they make a mistake. We got three months completely free service and returned one of the cards. This means, over the two years of the contract, we will end up paying about $90.00 more than we should have paid on the one connection. We are thinking about changing providers at that time.