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the deep breaths are a good thing...sometimes you have to hold these guys hands with stuff like this, since it isnt their car, they could care less. just make sure its done the way you want and take nothing less, dont get stressed out about it cause that wont make them work any harder/faster/better and just hurt you in the long run.....good luck making things right!
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1992 968 Polar Silver
2010 Toyota Highlander SE
2006 Lexus LS430 ML
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