[mikester]

Yeah Ed, I heard the same interview with the Fema guy.

Fema is not a first responder.

If it's an urgent issue - email is not appropriate for more than documentation purposes.

We have tons of folks who use email alone for communcation and think that it is sufficient (Except when people don't read their email the second it enters the inbox).

In my experience over the last decade - the productive folks are doing other things besides reading email. Plus they typically get so much of it they have to put times in their schedules to "clean it up" to make sure they haven't missed anything important.

Email isn't good enough for those reasons (not saying it isn't great though it's just the expectations).

The FEMA dude got me thinking, as did some of the people I supervise where I work. I've read a few other articles were email was brought up in this way "Well I sent an email, what more did you want me to do?"

MAke a damned phone call idiot.