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Agree and disagree.
The MLS should be public--open information about ALL listings is the primary barrier to FSBOs and alternative arrangements. Once that's open, let the full-service realtors survive (if they can) based on the their true value add.
However, when my wife and I bought our current house, our agent (a seemingly sweet little old lady, who was acting as a true buyer's agent for us) saved us about $40k by exploiting local knowledge, the seller's fears and his agent's inexperience. We would have been greatly disadvantaged without her expertise.
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