[Joeaksa]

Originally posted by SoCal911SC
He gave you an answer, thought about it more, then changed his mind to come to the more common sense conclusion. Big deal.

No, the guy who sold you the wheels shouldn't get away with doing something wrong. But that has nothing to do with the wheel refinisher and you shouldn't expect him to get involved in your dispute. That's an unreasonable expectation.

Finally, if you don't want opinions on your situation, I suggest you not post them on a BBS and ask for opinions on your situation.

Its easy to feel this way when its not your parts. The service guy said one thing and did another. Thats not right, period. He should have thought about it beforehand or said let me get back to you on this.

I pay for everything in this mode with AmEx. They will do disputes over the phone, not like Visa/MC who want it in writing in 30 days. Yes it does cost every year but for me well worth it when there is a problem.

About your situation.. I would go back and ask him why he changed his tune, that you needed the letter and now he is back pedaling, which now makes it impossible for you to take care of an earlier problem. If he is not the owner, ask for the owner of the company. If he is then file a complaint with the BBB and post here the company name. Sorry but I have little time for a person or company who does not stand by something. Its called lying for a reason and he has lied to you. I would be pissed as well.

Joe A

Edit, did you have a witness with you when you were told that he would do a letter for you? If so this would make it a lot better.

Is this company someone that anyone else on the forum has used in the past? Did you do a search on them to make sure that they are a good service? Something is missing here IMHO...