Quote:
Originally posted by Joeaksa
Sorry but I have little time for a person or company who does not stand by something. Its called lying for a reason and he has lied to you.
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Even from this one side of the story, it doesn't sound like "lying."
As already noted, it sounds like he wanted to be helpful, beyond just finishing the wheels; there was no "contract" in the wheel refinisher's mind to both "finish the wheels" and "provide an expert opinion" for FenderGuy's legal battles. He was probably thinking he'd "do a customer a favor that cost him next to nothing" as a bonus.
Upon further reflection, he probably thought that getting into a dispute by writing the letter might not be good for his business and might actually end up costing him more time than just the letter, so he decided to not offer the "free" bonus of the letter with the wheel refinishing.
It was nothing involving "intentional deception." The refinisher just spoke without thinking about the potential complications his offer had. It sounds to me like he made a mistake in making the offer, he didn't "lie."