[mackskibum]

When I was in college, I worked for Sears. Part of the training was "satisfaction guaranteed or your money back" This was and is (as far as I know) above every glass entrance to a Sears store. This used to work: find a manager and say "I'm not satisfied, I want my money back" With a receipt, they are supposed to refund your money regardless of the product, age or condition. Craftsman hand tools were the exception- no receipt required, but there was a transaction that had to be done- at the time it was a code 55 markdown, and a receipt generated (no security problem then). The damaged tool was then thrown in a bin, and accounted for somehow after the fact.

I have had a lecture or two from Sears about using tools for things they were not designed for.