[legion]

We have an outsourcing firm based here in Bloomington--AFNI. They have call centers all over the country and they pay minimum wage. My wife used to work there. My wife's job was to catch employees avoiding calls. She had her hands full. One of the most common techniques was to give someone a quick, incorrect answer and then put them on hold indefinitely.

The bottom line is that when you pay people poorly, you get low-quality work from them. I'd take an Indian call center any day over one outsourced to AFNI.