[legion]

I ammend my above statement. We're screwed.

http://news.yahoo.com/s/afp/20051229/lf_afp/afpentertainmentliteratureindiaoutsourcing

Meanwhile, an instructor preparing trainees for the job scribbles a golden rule on the blackboard for handling difficult customers: 10=35.

"Remember, a thirty-five-year-old American's brain and IQ is the same as a 10-year-old Indian's brain ... Americans are dumb, just accept it. I don't want anyone losing their cool during the calls..." the instructor tells a class.

My problem with outsourcing is that when you pay another company to do your work, they will put in the minimum effort to get the most money. They don't care about alienating your customers; they don't care about hittting on opportunities for new sales.