[Rick Lee]

Thanks Vinny. That's not encouraging news. I used to work at Verizon and we got something like $200 a month toward cell and home phone bills. I know some of those sales reps must have some discretion to get make an executive decision.

Let's see - sell a Razr phone for $99 to and keep a longtime customer who's paid many thousands of dollars to us over the years and probably will continue to do so OR refuse to sell him the phone, get $200 or so in early termination fee and never see him again. Does this sound like a tough decision?