[cashflyer]

I have found, at least from my experience that the following two things hold true:

1) Local, or regional banks tend to be more customer oriented.
B) A staff that knows you personally tends to be easier to deal with.

When Suntrust bought out the regional brand that I have my accounts at, I found the level of service went straight into the toilet. I went to another regional bank and they actually wanted my business.

I never carry a large balance with the bank, only around $10k, but I float about $150k through each year. The branch manager always remembers my name and even goes out of his way to help if I have questions or problems.