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service in restaurants is not always great just because there is tipping
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Tipping in restaurants has lost any connection to service quality.
If you don't tip, do you think the waiter sits quietly in the back room, running through his service in his head, wondering how he offended you or failed to deliver service up to your expectations? Not likely!
As in Rick's example, tipping has become so institutionalized that the CUSTOMER is held to blame for not doing so.
Service in most restaurants couldn't get much worse, so it really is just a 20% tax on your meal.
There is truly nothing more satisfying though, than giving an unexpected but appreciated tip to someone who's really gone out of their way to give good service.