[jyl]

Back to the original poster -

One thing I forgot to mention is that Apple has good support. If you have a problem with your Mac, you can simply bring it to the Genius Bar in the local Apple Store. Make an appointment online. They either fix it there or have it fixed at Apple's repair facility, and you can either pick it up or it will be delivered to your home/office.

Not necessarily free, little things are usually free and bigger things depend on if you bought AppleCare. But it is a lot more convenient than sitting on hold, talking to a first-level PC tech support automaton, and then rummaging around your house for a box to pack and ship the PC in.