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I don't read anything there that says CR skews or misleads. The guy doesn't like the way they collect or present their data, but I don't have problem with it. You can't predict how good a Camry is going to be based on the model from 5-10 years ago that is starting to have serious problems because they have redesigned the car by then. All you have to go by is last year's model, and only then if it wasn't redesigned for this year. As far as the five ratings categories think of them as letter grades when you were in school. And you were probably graded on a curve relative to the other students in your classmates as well. As far as survey infrequency I think they kind of have to do it that way. How many people are going to go to the CR website every time their car or oven or TV goes on the blink to report problems. Very few. So they impose once a year, and get a lot broader sampling. And they do all their surveys for all products at once, and those results are used in articles throughout the year. Again so they are imposing only once a year. They may not be perfect, but they do provide a lot of useful information.
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