[campbellcj]

My wife just purchased a MacBook Pro to replace the aging Windoze subnotebook (a Sony Vaio) she inheirited from me long ago.

She had been leaning towards the 'Pro' model based on input from friends/colleagues, and then at my recommendation she added another 512MB RAM to the stock config since RAM is dirt-cheap these days and makes a HUGE impact on system performance.

Upon receipt - which was incredibly speedy compared to my Dell & IBM & HP experiences - she realized that she'd rather have the regular 13" and lighter MacBook (non-Pro), as it would be hauled between home and office almost daily.

She called Apple customer service and was curtly notified that because this is a "custom computer" (due solely to the extra RAM DIMM) it cannot be returned, regardless of a restock fee or whatnot!!!

Is this typical of Apple service these days? We have bought several iPod's and whatnot from them but this is the first computer. It's a magnificent machine from what I can tell after a few minutes of tinkering, but if they are unwilling to work with a customer who made a naive mistake and is NOT looking for a refund (rather will likely spend more if ultimately satifisfed), then WTF???