Quote:
Originally posted by Don Plumley
The purpose of business is to create profitable customers. Customers that are not profitable, given appropriate opportunity to become profitable, should be promptly fired.
Invite "Jim" to come and pick up his car. "Jim, there appears to be an alarm system in the car that was not here before I painted it. Might that have been the problem? Perhaps you should have taken it back to the alarm installer to correct your radio problem instead of me." If he has one of those head slapping moments, present him with the final invoice which includes the time and materials for the radio install.
If he does not come clean, after he pays, you can suggest that for future body work he take his business elsewhere.
|
Won't work. The guy is trying to pull a fast one and knows it. He'll just claim it worked when he dropped it off. Now he has dug himself in a bit deeper and will not be as easy to get him to admit it. Liers are like that.
Best course of action is to let him know he is busted. He knows he's wrong. Be calm but let him know you are pissed as hell.
He is blatently trying to steal from you. Why be nice?