[KevinP73]

I'm just going to cut my loses. Jim insists that the radio worked when he dropped it off. He admits to having problems with the radio after the alarm install but claims to have solved the problem.
The way I see it I'm confident that I provide a better than average service to my customers and that he will now have to go somewhere else to have his car worked on. We'll see if the next shop treats him as well. And I did make a little profit originally when I painted the front. The radio didn't cost enough to get too concerned with. Noone likes getting screwed but it could have been far worse.