[cstreit]

I switched years ago from American to United at the insistence of the company I worked for. I have regretted every minute of it. United has got to be the most clueless, inconsiderate airline I've ever flown. I've got well over a million miles in various airlines under my belt so I've run the gamut.

You're absolutely right about the true test being when things go wrong, and this is where United falls flat on their proverbial face. I feel your pain.