Quote:
Originally posted by greglepore
Comcast support will be able to walk you thru this-it may be you have the "secure connection" box checked in the account option page or that you need to. Comcast screws around with your email ports as well if you're address gets hijacked by a spamer or spam program and someone complains about spam w/ your addy.
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Comcast support helps with e-mail issues??? Ya coiulda fooled me!!!
A few months ago I got a virus on a laptop that apparently started sending out a load of e-mails all over. Unbeknown to me (at the time) Comcast caught this and placed a b lock on my outgoing e-mail from Outlook Express.
The laptop was just one I used occasionally for downloads and other 'questionable' crap like that, so since it had a virus, I wiped it and threw an image back on it. Up and running in an hour or so, from discovery of the e-mail.
Anyway, to the point, when I called Comcast support to find out if they could help figure out why I could receive, but couldn't send anything out, their whiz-kid support rep politely informed me that the issue was 'definitely' the microsoft e-mail servers. (SERIOUSLY!) Her reasoning was that, since I could log onto the Comcast website and send e-mail from there, it had to be a Microsoft issue, since I was using Outlook Express as my e-mail client.
While working with this knuckle-head, I started digging around my e-mails when I discovered the one that Comcast had sent me informing me of them port-blocking my outgoing e-mail. When I informed the Comcast support rep of this e-mail, she told me that couldn't be the issue because Comcast wouldn;t do something like that. She persisted that my issue was with Microsoft, especially since I was using a Microsoft e-mail client. She even "checked with her supervisor" whom she said confirmed, 100% it was a Microsoft thing.
Anyway, long story short, I was finally able to convince them what had happened and even got them to un-block me. This support rep was a serious goon.
Hugh, if you;re still on the line with Comcast, make sure they haven't blocked you due to a virus, like they did me. (Wish I had remembered this earlier!
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Good luck, Devildog!
Randy