Ugh....UAL stinks, AA too.
Internationals are the same though... for example, I flew Swiss Air in Europe earlier this month and loved the little chocolates that they give you...
BUT when they backed the plane out they ran it into a catering truck and it damaged the wing! The whole tip of the Airbus 320 was bent and they didnt know what to do... pilot was freaking out!
So I got off the plane after 2 hours of wait to go on top of my 24 hour + of flying....and got a hotel room North of Zurich.
This week, I have to fly up to Seattle on Alaska Air.
I hope they are sure to Lube the horizontal stabilizer!