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We're using salesforce now (about a year) and its good.
In the past, we've gone thru Siebel (absolutely sucked) and various versions of Goldmine. Goldmine worked well and did everything asked of it. Of course some IT genius decided they weren't going to support it anymore, hence the parade of 'newer and better' CRM systems.
SF.com works fine, though we still don't have quite the same functionality that we did years ago with goldmine.
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