Quote:
Originally posted by stomachmonkey
It's a business that relies on volume to survive.
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Actually, it relies on
service.
I don't know anyone who charges full fee for a missed appointment. Most charge nothing, some $25 or $50. These people are customers.
It's not even the money that bothers me about your situation. It's the fact that you tell an office worker that your father has died, and they tell you "You should have called to canncel his appointment." Incomprehensible.