Well, here's the deal...Last Wends. I called WindStream Tech support and was informed that our DSL acct. has a static IP (would have been nice to know earlier). Then they transferred me to their dedicated internet help desk, who never picked up. So while I knew we had a static IP, I had no idea what it was. I went on break, came back Sunday, fast forward to today. I call a few times in the morning, and no one picks up. Decide to fix PeachTree and explore the PIX. Finally get through to tech support, and am informed I don't have a static IP. Tech says sorry for the confusion. So now I'm back to trying to configure it via DHCP. Frustrated, I call a few more times, and get someone who tells me that yes, in fact, I do have a static IP, but that he can't pull up what it is. When queried as to why this is, he informs me that it looks as though they never set it up. But, he assures me, I signed up for a static IP and am being billed for it. Which is good, because that's why I need. But it's bad, because nothing is working. I ask to speak to a supervisor because now I am quite frustrated with my experience with them, and am loosing lots of $$$ every single day that I can't get online. Supervisor says he understands my plight. He does a bit of poking around and tells me "Yea, it looks like they [dedicated internet dept.] never got around to setting up your static IP." THEY NEVER GOT AROUND TO IT?!?!?! OMFG??! I explain to him how much of a pain in the ass this is for me, and if he realizes how much of a problem this is. He again assures me that he does, and says he'll call Tier 2 Dedicated Tech Support, get this squared away and call me with the information I need. That's great!
Except, to the best of my knowledge, he never called. Which sucks. Guess I need to call again...
This would have been so much easier if they just said "your account was ordered with a static IP, this is what it is, and here's your gateway IP." Would have been a matter of throwing 2 or 3 commands at the PIX, and being done.
I'm getting really frustrated...my whole experience with WindStream has been horrible. One tech support person advised me "to just not do anything, and wait until tomorrow until a tech can come out and look at it." I ask her if she realizes this is for a BUSINESS and that is not acceptable; she basically tells me "oh well."
I'm not exactly new to networking (although this is a different environment than what I'm used to) so I doubt her "tech" would tell me something I don't already know. Besides, is he going to say "oh yea gee, the problem is that it's a static IP, and here it is!" Grrr, whatever.
kill -9 rant_mode
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Ahh, I remember the good ole' days when I was just learning networking...
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I wouldn't call it learning. I'm not sure how much of anything (on any subject) I *really* know. People always comment about how "bright" I am, but really, I just guess my way through just about everything. Chem tests, networking, coding, cars, I usually just guess and it works out. Oh well...
I'm not even sure if I should be billing for the time I spent messing with it today, it kinda feels wrong. Yet, it is using my time and energy. But then again, it was supposed to be working 2 weeks ago. OTOH, I didn't have the info I needed 2 weeks ago (and still don't). Who knows....