[David]

For the most part they've been good to deal with, but I did have a major problem with them this last year. My HD-DVR box would lock up everytime I scanned through the movie channels. I asked Time Warner about the problem and they said some boxes have the problem and some don't. I went through about 6 boxes and they all did it.

So I called the manufacturer, Atlanta Scientific. They said it's not the box it's the firmware and that Time Warner is a big enough company that they should be able to fix it. They did finally after about 6 months. Fortunately they added a few more features like super fast fast-forward on the DVR, but still six months!

My wife even talked to a friend that's pretty high up at Time Warner Houston. My wife told me her friend brought it up at a meeting and was told there was a problem. Her friend was pissed that she hadn't been told about this by her staff. Communication problems perhaps? It was still a month or two after this incident that it was fixed.