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I know this is really about venting, but send a copy to the collection agency as well. I also suggest certified letters from now on and avoid doing things in person. You need a very clear paper trail.
Sounds like a typical FUBAR from an excessively big organization. Self medicate, however you like to do it best.
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Peter
'79 930, Odyssey kid carrier, Prius sacrificial lamb
Missing  997.1 GT3 RS
nil carborundum illegitimi
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