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A low cost alternative is small claims court, if it comes to that sort of thing. It's at a $5K limit here, or the State, don't know for sure plus I heard it's going up to $10K pretty soon. You get a judgement and it's your responsibility to collect - or the manner in which you collect.
Also, when this type of situation would come up, I found it a good idea to save all emails in a folder (electronic) and document all conversations. I'm actually haviing to do this now in a mirror situation from what you have. I made the mistake of prepaying for a service. That made it so that the guy didn't feel any urgency to complete it. I received many emails saying he was "almost finished" and "almost there" or would finish by such & such a date. After a short talk with my attorney, I wrote him a letter saying how I felt, what would happen if it wasn't finished by the time I needed it (that time is almost here), and accompanied it with my communication log showing the dates and content of our communications. I colored in red all of the times he said he was almost finished and/or promised a date to be finished. I colored in blue all of the times he gave me excuses for not completing. In the letter I told him he should get on the stick (so to speak) to "mitigate his damages" as my attorney said. He is now emailing daily about his progress.
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Marv Evans
'69 911E
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