[mschuep]

That sucks. I hope you can find yourself a temporary solution so your business does not suffer.

I would call the company and try to get as high up the ladder as you can, could be someone trying to cover their own a$$ as stated previously. 25,000 screws is no small order. Eventually, I would hope you can get ahold of someone with the brainpower and authority to admit that the company made a mistake.