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Hardball time.
You should call them back, but this time tape record(legally-notify and/or beeps) them and let them know the call is also being witnessed.
Restate their mistakes in situation,
and how many estimated man hours it will take to source same-spec screws,
and the extra cost of emergency shipping,
and how the delay to finish current contracts/projects has led to loss of extra contracts,
and more importantly the permanent damage to your proffesional business reputation.
So.....how soon could they get the correct replacements sent?
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