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I'm with Bill
Join Date: Feb 2005
Location: Jensen Beach, FL
Posts: 13,028
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Current Client / Past Client issue
I was essentially fired from a huge Pool builder in town because I refused to turn around a survey in 24 hours. They wanted me to rush their work and potentially make mistakes all to save themselves 2 days staging time.
They found a past employee of mine, that I fired, that has no license, to do the work.
I watched one of his guys do a survey one day and he spent all of five minutes with a tape measure never really surveying the pool but making a picture for the pool company to get their inspection. My crews spend 45-60 minutes and use surveying equipment and measure the pool to the property line, to the house, and to the block corner to make sure everything was right. We normally collect about 50 points per pool. We had him move probably 3 pools a year because they were in easements. (huge no no)
I expressed to the new super of the Pool company that I just cannot speed up the process, we do a thorough job and feel we are protecting him from a lawsuit. He fired us.
I tried to contact the owner. (we both started our business' at the same time and have done favors for one another over the years, I considered him somewhat of a professional friend.) He would not take my calls nor would he return any of my messages. It was a huge blow to loose this company as a client.
So now they are doing a couple of pools for a builder I work for. They want me to send over free copies of surveys I have done for the builder so they can prepare a plot plan and pull a permit. Their only other option would be to pay their new surveyor to resurvey it if I do not send over a copy of mine.
Last time they asked I told them I would be happy to do it once the owner would dignify me with a return phone call. No call and I never sent the survey.
Now they are asking again, and I recieved an e-mail from the builder asking me to send over a copy of the survey. I explained to the builder that I was fired and why, he agreed with me that it was a poor decision on their part. This builder has had hack surveyors in the past and understands we are very ethical and do good work.
So do I just eat crow, and send the survey over, maybe a note of some sort.
Part of me says to try to market them back and this is my chance another part says send an F.U. note attached.
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1978 Mini Cooper Pickup
1991 BMW 318i M50 2.8 swap
2005 Mini Cooper S
2014 BMW i3 Giga World - For sale in late March
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