Hello,
Thank you for writing to eBay regarding the email you received.
Emails such as this, commonly referred to as "spoof" or "phished"
messages, are sent in an attempt to collect sensitive personal or
financial information from the recipients.
The email you reported was not sent by eBay. We have reported this email
to the appropriate authorities.
In the future, be very cautious of any email that asks you to submit
information such as your credit card numbers or passwords. If you are
ever concerned about an email you receive from eBay, simply follow these
steps:
1. Open a new Web browser and type
www.ebay.com into your browser
address field to go directly to the eBay site.
2. On eBay, sign into your account and click the "My eBay" button at the
top of the page.
3. Check the My Messages section located at the top of the My eBay page.
If an email affects your eBay account, it's now in My Messages. Any
email sent to your registered eBay email address from eBay or from
another eBay member via eBay's member-to-member communication system
will now appear in My Messages.
Just remember, if you get an email to your registered eBay email address
that looks like it's from eBay about a problem with your account or
requesting personal information, check My Messages first. If it's not
there, it's a fake email.
If you still have any doubt about whether an email message is from eBay,
please forward it immediately to
spoof@ebay.com. Do not respond to it or
click any of the links. Do not remove the original subject line or
change the email in any way when you forward it to us.
If you have already entered sensitive personal information, financial
information, or your password into a Web site based on a request from a
spoofed email, you should take immediate action to protect your identity
and all of your online accounts. We have developed an eBay Help page
with valuable information regarding the steps you should take to protect
yourself.
http://pages.ebay.com/help/tp/isgw-account-theft-reporting.html
To review eBay's new tutorial about Spoof Emails, please see the
following Web page:
http://pages.ebay.com/education/spooftutorial/
To help you better protect yourself from fake eBay and PayPal Web sites,
we have developed a feature for the eBay Toolbar called "Account Guard."
Account Guard includes an indicator of when you are on an eBay or PayPal
Web site or a known spoof (or "phishing") site, buttons to report fake
eBay Web sites, and a password notification feature that warns you when
you may be entering your eBay password on an unverified site.
To learn more about the eBay Toolbar with Account Guard go to
www.ebay.com, click on "Downloads" at the bottom of the page, and then
click on the "eBay Toolbar" link.
Once again, thank you for alerting us to the spoof email you received.
Your efforts help keep eBay a safe and fair place to trade.
Regards,
eBay SafeHarbor
Investigations Team