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Wht is it, that when people buy stuff...
Thery can't seem to figure out that they need to tell someone what they're buying.?
I run a small business. I have dozens of conversations each day, and answer hundreds of emails each week. It get tough to remember each particular order. And when people pay me, they can't seem to figure out that they need to tell me what it is they're paying for.
It's like...handing a car dealership a wad of cash, and just saying "gimmie a car"
I am tempted to put this on my website. THere is already a smaller, consensed, more nicely worded version on my site, but maybe I need to make it much more visible.
Tell me what you think...too harsh?
ORDERING INSTRUCTIONS
There are new ordering instructions in place. Please follow them. If you do not follow these ordering instructions, your order may be delayed as I try to hunt down your email, dig your phone conversation out of the back of my mind, or run a fingerprint test on a money order/envelope with an illegible name scribbled on it, to find out who sent it...
We have gotten many order payments lately with absolutely no details or explanation of the orders. This has continued to be a problem over the last several years, and digging through the bajillions of emails I get to sort out the details is taking up a lot of valuable time.
We have gotten cash through the mail with no idea of who it belong to....please do not send cash through the mail....cash in the mail with no contact info will be considered a DONATION. And we thank you...in advance, of course, because we will not know who you are...
With PAYPAL payments, order details MUST be included in the NOTES/COMMENTS section of Paypal
Paypal payments are printed and used as the build sheet. Any details that are left out...may be left out....
An acceptable explanation of the details would be something like the following:
"Dr Vintage
Aged Covers
Zebra Bobbins
Vintage braided style lead
Phone number, etc..."
Please try to avoid writing a novel.
An UNACCEPTABLE explanation of the order would be something like the following:
"Thanks dude, please let me know when they ship."
What are "They?"
The above also applies to orders which are paid for by check or money order through the mail. Please include a brief, complete description of your order, with phone number, address, etc. please make this LEGIBLE.
Following these instructions will help to reduce the time it takes to sort through the hundreds of emails I get each week.
AND ANOTHER THING!
When replying to email, please try to quote previous emails. Doing so will prevent me from having to re-read the three dozen emails and responses in order to follow our conversation. Going from inbox to sent-box and trying to read them in order can take a very long time, if more than a few emails have been exchanged.
it is also helpful to try to avoid emailing me from more than one account. If you are "shredderus_maximus@somedomain.com" and all the sudden you email me from "yourname@someotherdomain.com" it can be very hard to folow the conversations.
Especially when someone doesn't quote previous emails....
I hate to crack down, but sometimes you gotta...I must reduce the time that is being taken sorting through communications, to devote more time to doing what I do best.
Thank you,
Wolfe Macleod
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