|
Yeah, I guess if you're selling something that customers can only get from you it's ok to treat them badly.
Maybe you need to think of it in another way, though. Maybe you need to streamline your process. Get a contact management system where you log your calls and e-mails, so when Job Bloe calls or e-mails again you can see exactly what you've discussed immediately. It'll be less stressful for you and the customer both. Instead of trying to force your customer to be organised (because they won't) maybe you need to become more organised yourself.
Just a thought...
|