Guys, guys, guys....please settle down.
Seems like growing pains for a successful small business owner/operator. I envy that
For those of you that don't know him, Wolfe runs a one man operation producing guitar pickups. His only problem (if you consider things like this problematic) is that he produces a product that is 2nd to none in the industry and is generating a huge demand. He has a customer service policy that is unheard of in ANY industry. Wolfe is the best of the best at what he does and he is an absolutely first class guy to deal with. Thats exactly why everyone wants to deal with him.
I dont disagree with the organization comments at all. If I had a thriving small business and were dealing with issues like this, I would try to put a process in place that would insulate me from the non core business stuff (like sifting through the email and phone queue for the things that must be addressed) so I could focus on the core business functions.