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If a warranty can be an aspect of quality, then... dare we say that marketing can improve quality (especially if aspects of quality are perception driven)?
It seems to me that performance and quality are different sides of the same coin, that of customer satisfaction. Customer satisfaction is driven by meeting (or exceeding expectations).
Obviously I lean toward livi's examples of quality and performance. But aspects of performance are also subjective. Lets use the 0-62 standard for performance and its repetability for quality. You could make an argument for a Buick Grand National being a higher performance, higher quality product than many Porsches. But not many people would buy that argument.
In the end though it is all about customer satisfaction, set customers' expectations to match what the product/service delivers and they will consider it to be both high quality and high performance.
Back to the screwdriver analogy, I bet it is easier to objectively quantify the quality of a screwdriver as opposed to its performance.
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'86na, 5-spd, turbo front brakes, bad paint, poor turbo nose bolt-on, early sunroof switch set-up that doesn't work.
Malo periculosam, libertatem quam quietam servitutem.
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