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With quality comes a level of expected performance, exceeded the expected becomes high performance.
The warrenty issue may be an aspect of quality if the customer is not burdoned by the product failure. The reconciliation must match or even exceed his/hers expectations. If that is the case than it can be thrown into the mix.
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Michael D. Holloway
https://simple.m.wikipedia.org/wiki/Michael_D._Holloway
https://5thorderindustry.com/
https://www.amazon.com/s?k=michael+d+holloway&crid=3AWD8RUVY3E2F&sprefix= michael+d+holloway%2Caps%2C136&ref=nb_sb_noss_1
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