[cantdrv55]

Salesgenie.com makes sales process automation and customer relationship management (CRM) software. Something to keep track of where your opportunities are in the sales funnel and cycle. The firm I work for uses Oracle but there are many other brands out there. CRM is a huge deal and the packages can run a couple of million dollars, if not more.

Sales people hate them because it makes them more accountable and feel like they are being watched (which they are). Management likes them because they are better able to forecast/report to shareholders and the board plus they can plan resources more effectively to meet demand, etc.