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I used them for numerous biz flights once upon a time. It turned into such a fiasco that I discontinued use. On top of that, there was absolutely no cost advantage in buying from them vs the airline itself. The best (and last) one (of many)-
Bought a ticket to Buffalo-$750. It was a "last minute", expensive flight. I cancelled within the alotted time (24 hrs) and was credited the ticket price less the $100 airline fee plus the $30 Orbitz fee. (already $30 more than just going through the airline). I have a $620 credit at this point. Later try to schedule another, much cheaper flight-$125 as advertised and available through Orbitz. Same airline, same place, same time even. I call to buy the ticket and have it deducted from my existing credit. No one seems to speak/understand english. My guess-India. I hear a lot of "I understand, but...." and "I'm sorry but..." Bottom line, they want to charge me $1150 for the $125 ticket if I use my credit!! WTF!? Naturally I try to reason with them-why on earth would I give up my credit....AND pay them another $530 when I could simply click "purchase tickets" on my computer and get it for $125?? "I understand sir, but....." CLICK!
That was my final experience with Orbitz. I called the carrier, United. They sold me a ticket for $125 and subtracted it from my credit which they had record of- took about 7 minutes.
Lesson learned. Never again! Look up cheap flights on Orbitz, buy from the carrier.
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