Had a similar price "misunderstanding" with the Ticketmaster monopoly.
On the automated system there were two selections: #1 "for tickets starting at $59, and #2"for tickets starting at $89".
I pushed #1, but the final price was over a hundred dollars. Huh? The breakdown menu showed the tickets to be $89.
Wrote a quick email to the attorney general (who just happened to up for reelection
).
Ticketmaster responded with first a friendly call to say they had some great seats at a special price just for me, then two strongly worded emails alluding that I misunderstood the phone menu, and the incident was not their fault, and any furthur action on my part in the incident would be responded to.
I never even gave them my contact info.