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Resolution. Called Malaysia Airlines and bought the biz class ticket direct from them. Called Orbitz back again and said I wanted a full refund since they misled me about the the nature of my ticket and that they were unable to help with the "upgrade." I said if they did not process a refund I would dispute the charge with Amex and contact the state attorney general's office as well as all the major travel sites online. After sitting on hold for 20 mintues, I was told to mail back the paper ticket and that a full refund would show up on the next billing statement.
Squeaky wheel...
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