[Aerkuld]

I have to agree with djmcmath about Ford. A guy I work with recently bought a brand new F150 and I don't know how many times I have had the "Can you pick me up from the Ford dealer in the morning?" question. Part of the problem seems to be that he will take the car in one day and, despite him telling them what the problem is the previous week when he booked it in, they spend one day finding the problem and discovering that they don't have the part in stock. I'll take him to pick it up after work, only to have to drop it off again the next week when they have the part. Then they've ordered the left hand part not the right hand so we get to repeat the charade again.
So, when my dad tells me he's looking for a truck he gets the same response - "Don't buy a Ford".
My ex-wife has had a similar experience with her Nissan, so it isn't just Ford.
As for GM, I recall the recent post that Souk linked. That was just whining and excuses to me. It seems to me, based on the responses and from what Lutz was saying, that they don't know how to make a product that people want.
I have compared this situation to the British motorcycle industry in the 50's & 60's. The British manufaturers thought the Japanese motorcycles were a joke and that nobody would want to buy a Japanese bike. Unfortunately they seemed to stick with this view long after the Japanese started to turn out some great products. By the time they realised that the Japanese bikes were not only better engineered, more reliable, and they were appealing to a majority of the market it was too late. One by one the British motorcylce manufacturers went under. The only one that has made a comeback is Triumph. How did they do that? By studying the Japanese manufacturing methods, studying the market, and making a good product that people want to buy. For sure they don't sell anything like the quantity that Honda, Kawasaki, etc. sell, but they are at least a viable company.
It worries me that the American auto industry could do the same. I don't think they realise why Toyota are doing so well. Even if they do they try to blame it on regulations rather than trying to find a solution. If they don't wake up soon and change it will be too late.