[Jims5543]

I noticed a client of mine was not ordering surveys from me for a couple of months.

I called to ask why and the response was because I sent late notices on "Dead Deals" and they felt they should not have to pay them. (That is another issue)

I asked why they never called me about this. Their response was they called and talked to my receptionist and she seemed aloof so they hired another frim to take care of them.

That receptionist is no longer working for me.

Contact the owner and tell him what is going on, I bet you'll be taken care of. Sometimes employees just do not get it, those kinds of employees usually do not last long either.