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Unfortunately, when shipping to APO addresses your parcel travels via "military mail". Once the parcel leaves USPS custody and is turned over to MM, the USPS insurance and the tracking label are useless. This means the company shipping the product cannot verify that you ever received the item, nor can they collect the insurance if the item is lost or damaged.
Add to this the Form 2976-A. Sure it's just one little form, but even a little form like this takes about 5 minutes to complete. Now do this 100 times per day and you have a full time worker just filling out customs forms.
I understand the resentment and the feeling that the company is not supporting the troops - but I also understand the risk and expense to the company.
And for the record, my business ships to APO addresses - which is why I know about the issues I mentioned.
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The souls of the righteous are in the hand of God, and no torment will ever touch them.
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