Quote:
Originally posted by Wayne at Pelican Parts
Also, you have to remember they are a small shop - not exactly Microsoft...
-Wayne
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All the more reason that they should be providing excellent tech customer service.
When Pelican screwed up an order of mine 5 years ago on a car cover, it was first dealt with poorly by a kid. I was pissed and vowed to shop elsewhere from there on. When I called back and got Tom, explained the situation, he "got it" and sent me a better quality cover practically overnight.
that was meaningful and have shopped at Pelican exclusively since...placing an order today in fact.